POLICIES & INFORMATION
HOW TO ORDER
Order Here on our Website!
We accept payment from all major credit cards via Paypal, and even though you might not have a PayPal account, PayPal will accept your credit card, safely and securely and without revealing your financial details to us.
You choose if you want to pay via your Paypal account or by Credit Card.
Our shopping cart is secured by Geotrust. Your order will be encrypted with Secure Socket Layer (SSL) encryption technology secured by GeoTrust.
We also house a shop on the International marketplace Etsy.com.
Click HERE to order from our Etsy shop where you can view item details, price etc. We accept payment from all major credit cards, debit/bank cards, Etsy gift cards, Paypal, Apple Pay, Android Pay and more.
Please feel free to contact us to arrange a purchase. Send us your email address and details of what you would like to order using our Order Request Form and we will forward you a secure checkout link. Your order will be processed as soon as payment has been received.
Baby Teething accessories can be ordered direct on our website HERE. Amber bracelets can be ordered HERE or feel free to use our Order Request Form to have a secure checkout link sent to you via email.
CANCELLATIONS: It is not possible for us to accept cancellations once an item is in production so please make your request to cancel within 1 day of placing your order and we will advise if a cancellation is feasible. We will gladly accept Returns. Please note: Return shipping costs are the responsibility of the buyer.
SHIPPING & RETURNS
©StarBaby ships Worldwide!
Lead-time from receipt of order to ship date is typically 2-3 weeks but will vary depending on busy or quiet times. Our current leadtime updates will always be posted on our home page. We will advise on an individual basis if more time is required to complete an order such as might be the case for a large knitting project.
You will however receive an estimated ship date from us shortly after placing your order or please feel free to enquire if you have a particular date you would like to meet.
Note: We very often have pre-knit items in stock and may be able to ship immediately and again, we will confirm upon receipt of order or please feel free to enquire.
Estimated delivery times following shipment is as follows:
Rep. Of Ireland: overnight or within 1 day
UK and Europe: 2-3 business days
US, Canada, Australia: 5-10 business days
Rest of World: 7-10 business days.
Please Note: All International Customs issues, delays, duty costs/taxes etc, are the responsibility of the buyer and are beyond our control.
Your order will ship via standard post with the Irish Postal Service, An Post and we offer very affordable P&P from €5-€8. If you have any special shipping upgrade requests however, please email us at StarBabyKnits@gmail.com
Please note: P&P fees include the costs of Postage, packaging and handling.
Returns: We will gladly accept the return of any unsatisfactory items if notified within 7 days of receipt and will issue a refund immediately upon receipt of returned item. Items must be returned in its original packaging and condition to be eligible for a refund. Please Note: Return shipping costs are the responsibility of the buyer.
We want you to be happy with your purchase so please let us know if you have a problem with your order and we will do everything possible to resolve the issue for you.
Apologies but we cannot accept responsibility or the return of items which are ruined because of improper care of your delicate hand knit item. Please follow the accompanying care instructions for your item.
Your ©StarBaby knitwear will come in a clear cellophane gift wrapping with attractive ribbon embellishment and boxed in a protective sturdy cardboard mailer box.
Care for your ©StarBaby Knitwear:
Proper care of hand knit items will help them to last longer. Hand washing may seem like a lot of trouble but they are so cute…wouldn’t you like to keep them that way!
Please hand wash your item in very cool water using wool soapflakes or a mild baby shampoo. Do not ring or scrub…please be gentle, it was made specially for you! Pat dry with a towel and gently reshape to their original shape avoiding pulling or tugging. Leave on a towel to dry. When they are dry, you can use the cotton stuffing that comes with your booties to help keep their shape when not being worn by baby. (All baby booties and shoes have a washable soft felt inside sole lining which helps to hold their shape and also adds extra warmth and comfort for baby).
Apologies but we cannot accept responsibility for items which are ruined because of improper care of your delicate hand knit items.
See our FAQ's for more information.